Warranty enquiry
Include your vessel identifier, delivery date, description of the issue and supporting photos. Cover and remedies depend on the agreed warranty terms.
Warranty enquiry →POLARSTAR ownership
Support for the journey ahead.
Warranty questions, parts enquiries and technical documentation. Start with the information that helps us understand your vessel.
How can we help?
Choose your support enquiry.
Parts request
Provide the equipment brand, model, serial number, part reference and delivery country. Clear identification helps avoid ordering the wrong component.
Spare parts request →Technical documentation
Request the manuals, equipment references or drawings relevant to your vessel. Include its model and build identifier so the correct documents can be located.
Owner documentation request →Ready for ownership
Your handover checklist.
Documents
- Agreed vessel specification
- Applicable conformity documents
- Owner and equipment manuals
- Written warranty terms
Vessel record
- Vessel and engine identifiers
- Inspection and trial records
- Equipment inventory
- Outstanding items recorded
Service arrangements
- Commissioning responsibilities
- Equipment service contacts
- Manufacturer maintenance schedules
- Parts and support enquiry route
Planning your after-sales support.
Is local servicing included?
Local servicing and commissioning depend on the destination and agreed scope. Confirm the provider, coverage, charges and responsibilities in writing before delivery.
How long is the warranty?
Warranty periods and conditions are set out in the vessel offer. Hull, engine and third-party equipment may have different terms. Ask for the applicable documents before ordering.
What should I include in a technical enquiry?
Send your vessel model, build identifier, equipment details, a description of the issue and when it occurs. Attach clear photographs to your email where useful.
